{
 "title": "Which customer support tools can agents run? Q4 2026",
 "edition": "Q4 2026",
 "category": "customer-support",
 "category_name": "Customer support",
 "url": "https://agentdrives.com/research/indices/customer-support?via=api",
 "source": "https://agentdrives.com",
 "license": "CC BY 4.0",
 "cite": "AgentDrives, “Which customer support tools can agents run?”, Q4 2026, agentdrives.com/research/indices/customer-support",
 "draft": false,
 "methodology": 15,
 "generated": "2026-10-16T07:51:25.049Z",
 "products": 10,
 "driven": {
  "from": "2026-10-06",
  "to": "2026-10-15"
 },
 "order": "Products our agent got into on its own, ranked by level, then the share of the core work done (ties share a rank), listed within a tie by fewer minutes to the first call; then the rest, unranked (rank null), by level and name.",
 "numbers": [
  {
   "label": "Let our agent in on its own",
   "n": 0,
   "total": 10,
   "fact": "https://agentdrives.com/data/facts#cat.customer-support.own"
  },
  {
   "label": "Turned it away with a bot check",
   "n": 6,
   "total": 10,
   "fact": "https://agentdrives.com/data/facts#cat.customer-support.bot"
  },
  {
   "label": "Have an MCP server",
   "n": 8,
   "total": 10,
   "fact": "https://agentdrives.com/data/facts#cat.customer-support.mcp"
  },
  {
   "label": "Let it pay on its own",
   "n": 0,
   "total": 10,
   "fact": "https://agentdrives.com/data/facts#cat.customer-support.can_buy"
  },
  {
   "label": "Let it leave on its own",
   "n": 0,
   "total": 10,
   "fact": "https://agentdrives.com/data/facts#cat.customer-support.leave"
  }
 ],
 "stops": {
  "docs": 0,
  "signup": 9,
  "verify": 0,
  "credentials": 0,
  "first_call": 0,
  "first_action": 0,
  "pay": 0,
  "cancel": 0,
  "delete": 0,
  "none": 1
 },
 "walls": [
  {
   "kind": "network",
   "label": "A check of our network and browser",
   "products": [
    "freshdesk",
    "gorgias",
    "plain",
    "tawk"
   ]
  },
  {
   "kind": "challenge",
   "label": "A challenge on the form",
   "products": [
    "chatwoot",
    "crisp"
   ]
  },
  {
   "kind": "other",
   "label": "Another wall at the door",
   "products": [
    "intercom",
    "front",
    "helpscout",
    "zendesk"
   ]
  }
 ],
 "ranking": [
  {
   "rank": null,
   "slug": "intercom",
   "name": "Intercom",
   "domain": "intercom.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": null,
   "stopped_at_text": "None",
   "wall": null,
   "wall_kind": "other",
   "pays": "Reaches the checkout: stopped at the $39 a month charge",
   "leaves": "Nothing to cancel; deletes its data, but the login stays",
   "who_gets_in": {
    "server": "closed",
    "signed": "page",
    "browser": "unknown",
    "browser_measured": false,
    "signed_checked": "2026-10-15"
   },
   "driven": "2026-10-15",
   "url": "https://agentdrives.com/tools/intercom?via=api",
   "json": "https://agentdrives.com/api/tools/intercom.json?via=api"
  },
  {
   "rank": null,
   "slug": "chatwoot",
   "name": "Chatwoot",
   "domain": "chatwoot.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Visible hCaptcha puzzle on the sign-up form",
   "wall_kind": "challenge",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "captcha",
    "signed": "page",
    "browser": "captcha",
    "browser_measured": false,
    "signed_checked": "2026-10-12"
   },
   "driven": "2026-10-06",
   "url": "https://agentdrives.com/tools/chatwoot?via=api",
   "json": "https://agentdrives.com/api/tools/chatwoot.json?via=api"
  },
  {
   "rank": null,
   "slug": "crisp",
   "name": "Crisp",
   "domain": "crisp.chat",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "hCaptcha puzzle on the workspace sign-up form",
   "wall_kind": "challenge",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "captcha",
    "signed": "page",
    "browser": "captcha",
    "browser_measured": false,
    "signed_checked": "2026-10-13"
   },
   "driven": "2026-10-06",
   "url": "https://agentdrives.com/tools/crisp?via=api",
   "json": "https://agentdrives.com/api/tools/crisp.json?via=api"
  },
  {
   "rank": null,
   "slug": "freshdesk",
   "name": "Freshdesk",
   "domain": "freshdesk.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Cloudflare challenge on the sign-up page",
   "wall_kind": "network",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "edge",
    "signed": "page",
    "browser": "through",
    "browser_measured": false,
    "signed_checked": "2026-10-12"
   },
   "driven": "2026-10-06",
   "url": "https://agentdrives.com/tools/freshdesk?via=api",
   "json": "https://agentdrives.com/api/tools/freshdesk.json?via=api"
  },
  {
   "rank": null,
   "slug": "front",
   "name": "Front",
   "domain": "front.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Phone number required on trial sign-up form",
   "wall_kind": "other",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "closed",
    "signed": "page",
    "browser": "unknown",
    "browser_measured": false,
    "signed_checked": "2026-10-12"
   },
   "driven": "2026-10-06",
   "url": "https://agentdrives.com/tools/front?via=api",
   "json": "https://agentdrives.com/api/tools/front.json?via=api"
  },
  {
   "rank": null,
   "slug": "gorgias",
   "name": "Gorgias",
   "domain": "gorgias.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Invisible Turnstile on the sign-up form",
   "wall_kind": "network",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "form",
    "signed": "page",
    "browser": "through",
    "browser_measured": false,
    "signed_checked": "2026-10-12"
   },
   "driven": "2026-10-11",
   "url": "https://agentdrives.com/tools/gorgias?via=api",
   "json": "https://agentdrives.com/api/tools/gorgias.json?via=api"
  },
  {
   "rank": null,
   "slug": "helpscout",
   "name": "Help Scout",
   "domain": "helpscout.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Phone SMS verification at sign-up",
   "wall_kind": "other",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "closed",
    "signed": "robots",
    "browser": "unknown",
    "browser_measured": false,
    "signed_checked": "2026-10-15"
   },
   "driven": "2026-10-15",
   "url": "https://agentdrives.com/tools/helpscout?via=api",
   "json": "https://agentdrives.com/api/tools/helpscout.json?via=api"
  },
  {
   "rank": null,
   "slug": "plain",
   "name": "Plain",
   "domain": "plain.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Cloudflare Turnstile on the sign-up page",
   "wall_kind": "network",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "form",
    "signed": "robots",
    "browser": "through",
    "browser_measured": false,
    "signed_checked": "2026-10-13"
   },
   "driven": "2026-10-06",
   "url": "https://agentdrives.com/tools/plain?via=api",
   "json": "https://agentdrives.com/api/tools/plain.json?via=api"
  },
  {
   "rank": null,
   "slug": "tawk",
   "name": "tawk.to",
   "domain": "tawk.to",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Cloudflare Turnstile on the sign-up form",
   "wall_kind": "network",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "form",
    "signed": "page",
    "browser": "through",
    "browser_measured": false,
    "signed_checked": "2026-10-12"
   },
   "driven": "2026-10-06",
   "url": "https://agentdrives.com/tools/tawk?via=api",
   "json": "https://agentdrives.com/api/tools/tawk.json?via=api"
  },
  {
   "rank": null,
   "slug": "zendesk",
   "name": "Zendesk",
   "domain": "zendesk.com",
   "level": 1,
   "level_name": "Needs a person",
   "gets_in_on_its_own": false,
   "access": [],
   "minutes_to_first_call": null,
   "work_done": null,
   "stopped_at": "signup",
   "stopped_at_text": "Sign-up",
   "wall": "Phone number required on trial sign-up",
   "wall_kind": "other",
   "pays": "Payment not reached",
   "leaves": "Leaving not reached",
   "who_gets_in": {
    "server": "closed",
    "signed": "page",
    "browser": "unknown",
    "browser_measured": false,
    "signed_checked": "2026-10-13"
   },
   "driven": "2026-10-06",
   "url": "https://agentdrives.com/tools/zendesk?via=api",
   "json": "https://agentdrives.com/api/tools/zendesk.json?via=api"
  }
 ]
}