# Which customer support tools can agents run? Q4 2026 In drives from 6 to 15 Oct 2026, our agent got into none of the 10 customer support tools on its own. Sign-up stopped it at 9 of them. Source: https://agentdrives.com/research/indices/customer-support?via=md · 10 products, driven 6–15 Oct 2026 by AgentDrives's test agent · license CC BY 4.0 ## The numbers - Let our agent in on its own: 0 of 10 - Turned it away with a bot check: 6 of 10 - Have an MCP server: 8 of 10 - Let it pay on its own: 0 of 10 - Let it leave on its own: 0 of 10 ## The ranking By level, then the share of the core work done. The products an agent can't get into on its own follow, unranked. How we rank: https://agentdrives.com/method?via=md#order | Rank | Product | Level | How it gets in | Work done | First stop | Driven | |---|---|---|---|---|---|---| | – | [Intercom](https://agentdrives.com/tools/intercom.md?via=md) | L1 · Needs a person | Not on its own | Not reached | None | 2026-10-15 | | – | [Chatwoot](https://agentdrives.com/tools/chatwoot.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Visible hCaptcha puzzle on the sign-up form | 2026-10-06 | | – | [Crisp](https://agentdrives.com/tools/crisp.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: hCaptcha puzzle on the workspace sign-up form | 2026-10-06 | | – | [Freshdesk](https://agentdrives.com/tools/freshdesk.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Cloudflare challenge on the sign-up page | 2026-10-06 | | – | [Front](https://agentdrives.com/tools/front.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Phone number required on trial sign-up form | 2026-10-06 | | – | [Gorgias](https://agentdrives.com/tools/gorgias.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Invisible Turnstile on the sign-up form | 2026-10-11 | | – | [Help Scout](https://agentdrives.com/tools/helpscout.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Phone SMS verification at sign-up | 2026-10-15 | | – | [Plain](https://agentdrives.com/tools/plain.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Cloudflare Turnstile on the sign-up page | 2026-10-06 | | – | [tawk.to](https://agentdrives.com/tools/tawk.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Cloudflare Turnstile on the sign-up form | 2026-10-06 | | – | [Zendesk](https://agentdrives.com/tools/zendesk.md?via=md) | L1 · Needs a person | Not on its own | Not reached | Sign-up: Phone number required on trial sign-up | 2026-10-06 | ## Where agents stop 9 of 10 stopped our agent at sign-up, 6 of them with a bot check. | Checkpoint | Reached it | Stopped here | |---|---|---| | Docs | 10 | 0 | | Sign-up | 10 | 9 | | Verify | 1 | 0 | | Key | 1 | 0 | | First call | 1 | 0 | | First action | 1 | 0 | | Pay | 1 | 0 | | Cancel | 1 | 0 | | Delete | 1 | 0 | | Through every checkpoint | 1 | | ### A check of our network and browser (4 of 10) It judged where our agent connects from and its browser, not a person. An agent that works on its own from a data center doesn't get through unless the owner lets signed agents in. How agents in a person's own browser fare isn't measured yet. - [Freshdesk](https://agentdrives.com/tools/freshdesk.md?via=md) - [Gorgias](https://agentdrives.com/tools/gorgias.md?via=md) - [Plain](https://agentdrives.com/tools/plain.md?via=md) - [tawk.to](https://agentdrives.com/tools/tawk.md?via=md) ### A challenge on the form (2 of 10) It asks every visitor to prove they are human. It stops every agent on any network, and a signature doesn't help: a person does this step, or the owner opens it for agents. - [Chatwoot](https://agentdrives.com/tools/chatwoot.md?via=md) - [Crisp](https://agentdrives.com/tools/crisp.md?via=md) ### Another wall at the door (4 of 10) - [Intercom](https://agentdrives.com/tools/intercom.md?via=md) - [Front](https://agentdrives.com/tools/front.md?via=md): Phone number required on trial sign-up form - [Help Scout](https://agentdrives.com/tools/helpscout.md?via=md): Phone SMS verification at sign-up - [Zendesk](https://agentdrives.com/tools/zendesk.md?via=md): Phone number required on trial sign-up ## Who gets in Agents on a server get in on their own at none of the 10. Signed agents reach the sign-up page at 8 of 10. | Product | Agents on a server | Signed agents | In a person's browser | |---|---|---|---| | [Intercom](https://agentdrives.com/tools/intercom.md?via=md) | Can't get in on their own. | The sign-up page opens. | Not measured yet. | | [Chatwoot](https://agentdrives.com/tools/chatwoot.md?via=md) | Stopped by a CAPTCHA on the sign-up form. | The sign-up page opens. The CAPTCHA on the form stops them too. | Not measured yet. | | [Crisp](https://agentdrives.com/tools/crisp.md?via=md) | Stopped by a CAPTCHA on the sign-up form. | The sign-up page opens. The CAPTCHA on the form stops them too. | Not measured yet. | | [Freshdesk](https://agentdrives.com/tools/freshdesk.md?via=md) | Stopped before the sign-up page. | The sign-up page opens. | Not measured yet. | | [Front](https://agentdrives.com/tools/front.md?via=md) | Can't get in on their own. | The sign-up page opens. | Not measured yet. | | [Gorgias](https://agentdrives.com/tools/gorgias.md?via=md) | Turned away when they send the sign-up form. | The sign-up page opens. The check on the form still applies. | Not measured yet. | | [Help Scout](https://agentdrives.com/tools/helpscout.md?via=md) | Can't get in on their own. | Not checked: its robots.txt asks crawlers to stay off the sign-up page. | Not measured yet. | | [Plain](https://agentdrives.com/tools/plain.md?via=md) | Turned away when they send the sign-up form. | Not checked: its robots.txt asks crawlers to stay off the sign-up page. | Not measured yet. | | [tawk.to](https://agentdrives.com/tools/tawk.md?via=md) | Turned away when they send the sign-up form. | The sign-up page opens. The check on the form still applies. | Not measured yet. | | [Zendesk](https://agentdrives.com/tools/zendesk.md?via=md) | Can't get in on their own. | The sign-up page opens. | Not measured yet. | Sign-up pages checked 12 to 15 Oct 2026. Signed agents: the ones Cloudflare verifies. ## The data - CSV: https://agentdrives.com/research/indices/customer-support.csv?via=md - JSON: https://agentdrives.com/research/indices/customer-support.json?via=md - License: CC BY 4.0, with a credit and a link. - Cite: AgentDrives, “Which customer support tools can agents run?”, Q4 2026, agentdrives.com/research/indices/customer-support Our agent drove each product on its own from a server, from sign-up to deleting its account. The level counts only what it did without a person. How levels work: https://agentdrives.com/method?via=md A Drive ($49) adds your customer support product to this index with its level, and shows you what to fix first: https://agentdrives.com/pricing?via=md#drive