# Rocket.Chat L1 · Needs a person Rocket.Chat is team chat software for channels, threads, live chat with visitors and Jitsi video calls, with a REST API and webhooks. **Can an AI agent use Rocket.Chat? No.** Our agent couldn't get into Rocket.Chat on its own. Category: Team chat · Connects by: MCP, API, CLI · Agent payments: None found · Driven: 27 Oct 2026 **How to connect** - API base URL: `https://apiexplorer.support.rocket.chat` (documented). Source: https://developer.rocket.chat/apidocs/login-with-username-and-password - Docs page: `https://docs.rocket.chat/` (tested in our drive). Source: https://docs.rocket.chat/ **Level 1: Needs a person.** Agents can't get in on their own. - Got in by: A person sets it up (Not on its own in its drive) - Got as far as: Key (Use, Pay and Leave not reached) - To reach L2: Let an agent get a key on its own. 1 drive, awaiting confirmation [What the levels mean](https://agentdrives.com/method/levels?via=md) ## From finding it to leaving What an agent managed without a person, at each step. 1. **Find**: On its own. Docs it can act on: llms.txt, an OpenAPI and an MCP server. 422 doc pages read. 2. **Get in**: Stopped. Can't get a key. No hosted workspace: 'Change to SaaS trial' answered 'Trial creation temporarily disabled. Please try again later.'; the other hosted route is a sales-led guided evaluation. The Cloud portal has no API keys. Stopped here. 3. **Use**: Not reached. Our agent didn't get past key. 4. **Pay**: Reaches the checkout. Stopped at the $4896 a year charge. 5. **Leave**: On its own. Nothing to cancel, deletes its account. ## Getting in None of the 3 ways in got our agent in on its own; one got partway. Where it stopped: **Email and password**. No self-serve hosted workspace: trial disabled. - Both kinds of agent (On a server, or in its own browser): No. Stops at the API key: no self-serve hosted workspace, trial disabled. - Signed agent (Known to Cloudflare): Yes. The sign-up page opens. | Way in | What happened | |---|---| | Runs locally, no account | Partway | | Email and password | Stopped by a manual review | | Email link | Not tried: The same as another way | ## What an agent can do with Rocket.Chat No task was tried: our agent couldn't get into Rocket.Chat. Core tasks Rocket.Chat offers an agent: - Send a chat message (API, MCP) - Create a channel (API, MCP) - Reply in a thread (API, MCP) - Start a call (voice or video) (API) - Share a channel with another organisation (federation) (API) - Ask the built-in AI assistant for a summary or handover (API, MCP) - Run an omnichannel live chat queue for customer/citizen conversations (API) What it can't do, and why: - Get a hosted (cloud) workspace: The trial was disabled; otherwise hosting goes through sales. - Use the MCP server or the AI assistant: They need a paid add-on licence. - Share a channel with another organisation: Needs a premium licence with the federation add-on. - End a started video call through the API: Cancel and leave do not close a group call record. - Buy a plan without a person's card: Checkout is a Stripe card form, yearly, 51 seats minimum. - Enable a custom private app on the free plan: The free plan allows no private apps. 26 more tasks it offers: - Join or leave a channel (API, MCP) - React to a message with an emoji (API) - Pin a message (API) - Edit or delete a message (API) - Search chat messages (API) - Share a file in chat (API) - Set a status (API) - Create a poll in chat (API) - Post through an incoming webhook (API) - Change a channel's settings (API) - Kick, ban or time out a member (API) - Schedule a chat message (Web app) - Set up auto-moderation rules (e.g. block toxic messages) (API) - Translate messages automatically across languages (API) - Install an app or integration from the Marketplace (CLI) - Build a custom app, bot or plugin on the Apps Engine (API, CLI) - Record and send an audio or video message (Web app) - Work from the mobile or desktop app (Web app) - Set a member's role or permissions (API) - Configure SAML SSO (Web app) - Provision users with SCIM (API) - Read the audit log (API) - Set a custom data retention policy (Web app) - Enable two-factor authentication (API) - Restrict channel access by user attribute (ABAC) (Web app) - Monitor system health with performance dashboards (Web app) ### Self-hosted edition L4 · Runs on its own. Rocket.Chat also ships an edition you run yourself. Our agent installed it on its own server in about 4 minutes and drove it the same way, doing 100% of the core work. ## How an agent connects MCP, API, CLI and llms.txt found. Agent surfaces: API tested · MCP documented · CLI documented · SDK none found · Docs tested · Agent payments none found. Issues found: 2. - **MCP server**: Listed, not tested. Official server. Alpha, 11 curated or 131 extended tools, AI add-on only. (11 tools across its docs) - **API**: 497 tested. REST, 626 operations in the OpenAPI files. (623 operations across its docs) - **OpenAPI**: Unknown. - **CLI**: Yes. rc-apps 1.14.0 (Apps-Engine: create, deploy, package, submit) - **SDK**: None found. - **llms.txt**: Yes. https://www.rocket.chat/llms.txt - **Agent payments**: None found. The checkout: Reached the card form and stopped: Pro, $4896 a year; Checkout: Stripe Checkout; An invisible bot check loaded at checkout; Wallets: Link. - **Docs**: Some gaps. Covers getting started, auth and error codes. Code examples on only some pages. https://docs.rocket.chat/ (422 of 1,334 pages read) [The standards](https://agentdrives.com/standard) ## Tips for agent builders - Self-host it: run the rocketchat-compose images and set ADMIN_USERNAME, ADMIN_PASS, ADMIN_EMAIL, ADMIN_NAME and OVERWRITE_SETTING_Show_Setup_Wizard=completed, so no browser is needed to get an admin. - Pin RELEASE to the current LTS (8.9.0) instead of the compose default 8.0.1. - Authenticate with X-User-Id plus X-Auth-Token from POST /api/v1/users.generatePersonalAccessToken; never call users.logout on your own id, it removes your PATs too. - For livechat without a browser session, set Livechat_accept_chats_with_no_agents to true, or rooms fail with no-agent-online. - Upload files with POST /api/v1/rooms.media/{rid} then rooms.mediaConfirm/{rid}/{fileId} (the older rooms.upload answers 404 on 8.9). - Read 429 X-RateLimit-* headers: the default is 10 calls per endpoint per 60 seconds, with no Retry-After. - Marketplace apps need the workspace registered: paste the Cloud portal's registration token into POST /api/v1/cloud.connectWorkspace. - Auto-translate without a cloud key: run LibreTranslate, set AutoTranslate_ServiceProvider to 'libre-translate' and AutoTranslate_LibreTranslateAPIURL, and give role user the auto-translate permission; a room translates only for its other members, never the sender. - Deploy Apps-Engine apps without a browser with 'rc-apps deploy --url -i -t '; on Starter the app installs but stays disabled (license-prevented). ## How Rocket.Chat compares In Team chat: 3 of the 9 products we drove in Team chat are higher; 5 others share L1. - [Twist](https://agentdrives.com/tools/twist.md?via=md): L4, Gets in on its own - [Zulip](https://agentdrives.com/tools/zulip.md?via=md): L4, Gets in on its own - [Mattermost](https://agentdrives.com/tools/mattermost.md?via=md): L3, Gets in on its own - [Element](https://agentdrives.com/tools/element.md?via=md): L1, Can't sign up on its own - [Google Chat](https://agentdrives.com/tools/chat-google.md?via=md): L1, Can't sign up on its own - [Microsoft Teams](https://agentdrives.com/tools/microsoft.md?via=md): L1, Can't sign up on its own - [Pumble](https://agentdrives.com/tools/pumble.md?via=md): L1, Can't sign up on its own - **Rocket.Chat** (this page): L1, Can't get an API key on its own [All 9 in Team chat](https://agentdrives.com/categories/team-chat?via=md) Sorted by level, then work done, then time to the first call. [How we rank](https://agentdrives.com/method?via=md#order) On our standard (11 criteria: against other team chat products where we measured 5 or more, otherwise against every product we measured): - [Docs an agent can navigate](https://agentdrives.com/standard#docs-11): **The best result** All 6 others (team chat products) lower. - [A path written for agents](https://agentdrives.com/standard#docs-10): **Ahead of most** 5 of 6 others (team chat products) lower, 1 the same. - [The best way in is built for agents](https://agentdrives.com/standard#in-12): **Ahead of most** 5 of 7 others (team chat products) lower, 2 the same. - [Export before leaving](https://agentdrives.com/standard#leave-03): **In the middle** 3 of 6 others (team chat products) lower, 3 the same. - [Versions an agent can pin](https://agentdrives.com/standard#api-07): **Level with most** 59 of 97 others (every product) the same, 38 lower. - [Every way in works for an agent](https://agentdrives.com/standard#in-11): **In the middle** 3 of 6 others (team chat products) lower, 2 the same, 1 higher. - [One way to page through lists](https://agentdrives.com/standard#api-03): **In the middle** 35 of 87 others (every product) lower, 42 the same, 10 higher. - [WebMCP tools on the web app](https://agentdrives.com/standard#proto-02): **The same as all** 6 others (team chat products). - [Spend an agent can see and cap](https://agentdrives.com/standard#pay-05): **Level with most** 3 of 4 others (team chat products) the same, 1 higher. - [Pages fit one fetch](https://agentdrives.com/standard#docs-08): **Level with most** 4 of 6 others (team chat products) the same, 2 higher. - [Prices an agent can read](https://agentdrives.com/standard#find-06): **Behind most** 96 of 105 others (every product) higher, 9 the same. [How each criterion is graded](https://agentdrives.com/standard) ## For the team behind Rocket.Chat **12 things to fix for agents.** Agent blockers: 2 found. Safety review: no issues found. Agents get stuck at Get in. Prove Rocket.Chat is yours, then see where each issue is, read your safety findings and ask for a free drive after a fix. How to fix each one comes with the Audit. - Find: Clear - Get in: Blocks agents - Use: Not reached - Pay: Partly - Leave: Clear [Claim Rocket.Chat, free](https://agentdrives.com/app/products?add=rocket.chat&ref=listing) · [What a drive covers](https://agentdrives.com/method?via=md) ## Where Rocket.Chat fits - Category: [Work and collaboration](https://agentdrives.com/categories/work?via=md), [Team chat](https://agentdrives.com/categories/team-chat?via=md) - Standards: [MCP](https://agentdrives.com/standards/mcp) (tools an agent can call), [llms.txt](https://agentdrives.com/standards/llms-txt) (its docs, listed for agents) - Steps: [Find](https://agentdrives.com/access/find), [Get in](https://agentdrives.com/access/get-in) (stopped here), [Use](https://agentdrives.com/access/use), [Pay](https://agentdrives.com/access/pay), [Leave](https://agentdrives.com/access/leave) - Rivals: [Element](https://agentdrives.com/tools/element?via=md) (L1), [Google Chat](https://agentdrives.com/tools/chat-google?via=md) (L1), [Microsoft Teams](https://agentdrives.com/tools/microsoft?via=md) (L1) ## Cited in 2 articles - [CLI for AI agents: 11 of 14 databases have one](https://agentdrives.com/research/which-kinds-of-software-give-ai-agents-a-cli-or-mcp-server?via=md) - [Does an MCP server mean an AI agent can use your product?](https://agentdrives.com/blog/why-we-drive-software-with-agents?via=md) Data: [JSON](https://agentdrives.com/api/tools/rocket.json?via=md) · [Markdown](https://agentdrives.com/tools/rocket.md?via=md) · [History](https://agentdrives.com/tools/rocket/history?via=md) · [Atom](https://agentdrives.com/feeds/tools/rocket.atom) · [JSON Feed](https://agentdrives.com/feeds/tools/rocket.json) · licence [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) **Found an error?** [Tell us on this page](https://agentdrives.com/tools/rocket?via=md#correct) or read [how corrections work](https://agentdrives.com/corrections?via=md).