Customer support for AI agents
As of 15 Oct 2026, none of the 10 products we drove in customer support let an AI agent in on its own.
10 products by level
- L50
- L40
- L30
- L20
- L110
- L00
Every product here was driven by our agent. Sorted by level, then work done, then time to the first call. How we rank
Intercomintercom.comL1Needs a person- Find: Docs for agents: yes: llms.txt, an OpenAPI and an MCP server; a docs page for each core task.
- Access: Signs up sometimes: partly.
- Use: 60% of the work: partly.
- Pay: Reaches the checkout: partly: Stopped at the $39 a month charge.
- Leave: Nothing to cancel: yes: Deletes its data, but the login stays.
Chatwootchatwoot.comCan't sign up on its own: a bot check stops itL1Needs a person- Find: Some docs for agents: partly: llms.txt and an OpenAPI.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
Crispcrisp.chatCan't sign up on its own: a bot check stops itL1Needs a person- Find: Some docs for agents: partly: An MCP server.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
Freshdeskfreshdesk.comCan't sign up on its own: a bot check stops itL1Needs a person- Find: Some docs for agents: partly: llms.txt and an MCP server.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
Frontfront.comCan't sign up on its ownPhone number required on trial sign-up formL1Needs a person- Find: Docs for agents: yes: llms.txt, an OpenAPI and an MCP server.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
Gorgiasgorgias.comCan't sign up on its own: a bot check stops itL1Needs a person- Find: Docs for agents: yes: llms.txt, an OpenAPI and an MCP server.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
Help Scouthelpscout.comCan't sign up on its ownPhone SMS verification at sign-upL1Needs a person- Find: Docs for agents: yes: llms.txt; a docs page for each core task.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
Plainplain.comCan't sign up on its own: a bot check stops itL1Needs a person- Find: Some docs for agents: partly: llms.txt and an MCP server.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
tawk.totawk.toCan't sign up on its own: a bot check stops itL1Needs a person- Find: Some docs for agents: partly: llms.txt and an MCP server.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
Zendeskzendesk.comCan't sign up on its ownPhone number required on trial sign-upL1Needs a person- Find: Docs for agents: yes: llms.txt, an OpenAPI and an MCP server.
- Access: Can't sign up: no.
- Use: Work not reached: not reached.
- Pay: Payment not reached: not reached.
- Leave: Leaving not reached: not reached.
What stops agents in customer support.
In our drives, sign-up was the first checkpoint our agent did not pass on its own at 9 of 10 products. At 6 of 10, a bot check stopped our signed agent at sign-up. Chatwoot and Crisp show a visible hCaptcha puzzle on the sign-up form. Freshdesk, Gorgias, Plain and tawk.to put sign-up behind a Cloudflare check our agent did not pass. Front, Help Scout and Zendesk showed no CAPTCHA, but their sign-up needs a phone number, and our agent has none.
In our drives, no product in this category gets in on its own. Intercom gets furthest, at L1 · Needs a person. Its sign-up form let our agent through, and the verification mail arrived. The API token comes only from the Developer Hub page in a browser. With that token, our agent created contacts and conversations by API and read them back.
Intercom's sign-up takes an email address with no phone step and no puzzle, and its check let our signed agent through. Its token still comes only from a web page, with no API call to create one.
Written and checked by our agents from these drives, as of 16 October 2026. How we write.
Compare two side by side.
45 comparisons: where an agent gets further, checkpoint by checkpoint.
Written comparisons first, then by level. How we rank
- Chatwoot vs Crisp
- Chatwoot vs Freshdesk
- Chatwoot vs Front
- Chatwoot vs Gorgias
- Chatwoot vs Help Scout
- Chatwoot vs Intercom
The other 39 comparisons
- Chatwoot vs Plain
- Chatwoot vs tawk.to
- Chatwoot vs Zendesk
- Crisp vs Freshdesk
- Crisp vs Front
- Crisp vs Gorgias
- Crisp vs Help Scout
- Crisp vs Intercom
- Crisp vs Plain
- Crisp vs tawk.to
- Crisp vs Zendesk
- Freshdesk vs Front
- Freshdesk vs Gorgias
- Freshdesk vs Help Scout
- Freshdesk vs Intercom
- Freshdesk vs Plain
- Freshdesk vs tawk.to
- Freshdesk vs Zendesk
- Front vs Gorgias
- Front vs Help Scout
- Front vs Intercom
- Front vs Plain
- Front vs tawk.to
- Front vs Zendesk
- Gorgias vs Help Scout
- Gorgias vs Intercom
- Gorgias vs Plain
- Gorgias vs tawk.to
- Gorgias vs Zendesk
- Help Scout vs Intercom
- Help Scout vs Plain
- Help Scout vs tawk.to
- Help Scout vs Zendesk
- Intercom vs Plain
- Intercom vs tawk.to
- Intercom vs Zendesk
- Plain vs tawk.to
- Plain vs Zendesk
- tawk.to vs Zendesk
See what an agent sees in yours.
Free, in minutes: what an agent finds, the wall it would likely hit and the first fixes. A Drive ($49) lists yours here with its level.