Which customer support tools can agents run?
In drives from 6 to 15 Oct 2026, our agent got into none of the 10 customer support tools on its own. Sign-up stopped it at 9 of them.
The numbers
Of the 10 customer support tools our agent drove, 6–15 Oct 2026.
Where each one stopped our agent.
Open a product to see its whole drive, step by step.
All 10 products here were driven by our agent. Sorted by level, then work done, then time to the first call. How we rank
| Rank | Product | Level | How it gets in | Work done | First stop | Driven |
|---|---|---|---|---|---|---|
| Can't get in on its own 10 | ||||||
| – |  Intercom | L1 | Not on its own | Not reached | None | |
| – |  Chatwoot | L1 | Not on its own | Not reached | Sign-upVisible hCaptcha puzzle on the sign-up form | |
| – |  Crisp | L1 | Not on its own | Not reached | Sign-uphCaptcha puzzle on the workspace sign-up form | |
| – |  Freshdesk | L1 | Not on its own | Not reached | Sign-upCloudflare challenge on the sign-up page | |
| – |  Front | L1 | Not on its own | Not reached | Sign-upPhone number required on trial sign-up form | |
| – |  Gorgias | L1 | Not on its own | Not reached | Sign-upInvisible Turnstile on the sign-up form | |
| – |  Help Scout | L1 | Not on its own | Not reached | Sign-upPhone SMS verification at sign-up | |
| – |  Plain | L1 | Not on its own | Not reached | Sign-upCloudflare Turnstile on the sign-up page | |
| – |  tawk.to | L1 | Not on its own | Not reached | Sign-upCloudflare Turnstile on the sign-up form | |
| – |  Zendesk | L1 | Not on its own | Not reached | Sign-upPhone number required on trial sign-up | |
Most stop our agent at sign-up.
9 of 10 stopped our agent at sign-up, 6 of them with a bot check.
Our drives of 10 customer support tools, 6–15 Oct 2026 · The data
Data table
| Checkpoint | Reached it | Stopped here |
|---|---|---|
| Docs | 10 | 0 |
| Sign-up | 10 | 9 |
| Verify | 1 | 0 |
| Key | 1 | 0 |
| First call | 1 | 0 |
| First action | 1 | 0 |
| Pay | 1 | 0 |
| Cancel | 1 | 0 |
| Delete | 1 | 0 |
| Through every checkpoint | 1 |
A check of our network and browser 4 of 10
It judged where our agent connects from and its browser, not a person. An agent that works on its own from a data center doesn't get through unless the owner lets signed agents in. How agents in a person's own browser fare isn't measured yet.
A challenge on the form 2 of 10
It asks every visitor to prove they are human. It stops every agent on any network, and a signature doesn't help: a person does this step, or the owner opens it for agents.
Another wall at the door 4 of 10
- Intercom
- FrontPhone number required on trial sign-up form
- Help ScoutPhone SMS verification at sign-up
- ZendeskPhone number required on trial sign-up
Who gets in.
Agents on a server get in on their own at none of the 10. Signed agents reach the sign-up page at 8 of 10.
| Product | Agents on a server | Signed agents | In a person's browser |
|---|---|---|---|
| Intercom | Can't get in on their own. | The sign-up page opens. | Not measured yet. |
| Chatwoot | Stopped by a CAPTCHA on the sign-up form. | The sign-up page opens. The CAPTCHA on the form stops them too. | Not measured yet. |
| Crisp | Stopped by a CAPTCHA on the sign-up form. | The sign-up page opens. The CAPTCHA on the form stops them too. | Not measured yet. |
| Freshdesk | Stopped before the sign-up page. | The sign-up page opens. | Not measured yet. |
| Front | Can't get in on their own. | The sign-up page opens. | Not measured yet. |
| Gorgias | Turned away when they send the sign-up form. | The sign-up page opens. The check on the form still applies. | Not measured yet. |
| Help Scout | Can't get in on their own. | Not checked: its robots.txt asks crawlers to stay off the sign-up page. | Not measured yet. |
| Plain | Turned away when they send the sign-up form. | Not checked: its robots.txt asks crawlers to stay off the sign-up page. | Not measured yet. |
| tawk.to | Turned away when they send the sign-up form. | The sign-up page opens. The check on the form still applies. | Not measured yet. |
| Zendesk | Can't get in on their own. | The sign-up page opens. | Not measured yet. |
Sign-up pages checked 12 to 15 Oct 2026. Signed agents: the ones Cloudflare verifies. Where agents come from
Use the data.
Every row as CSV or JSON, free to reuse with a credit and a link (CC BY 4.0).
How it was made. Our agent drove each product on its own from a server, from sign-up to deleting its account. The level counts only what it did without a person. How levels work
Cite it. AgentDrives, “Which customer support tools can agents run?”, Q4 2026, agentdrives.com/research/indices/customer-support
Drive yours.
A Drive ($49) adds your customer support product to this index with its level, and shows you what to fix first.